Our Blog

Check out our insights into the world of media and marketing, along with project spotlights, featured blogs from our client pages and other musings on how to optimize brand recognition in today’s technologically-driven environment.

7 Reasons to Be Thankful for Social Media

Every year around this time we try to pinpoint something to attribute our gratitude toward. This year, we’re feeling social! (And no, not just at the office holiday party). We often hear about people “getting off” social media for this reason and that, but let’s talk about why it’s actually pretty awesome with these reasons to be thankful for social media.

Keeps us connected.

This one kind of prompts the response: Duh! But let’s take a step back. Think about those people whose numbers you don’t have, but you were able to message them for something you needed because you are friends on Facebook. Or what about birthdays—who admits that social media is the only way they keep up with birthdays these days? (::raises hands::)

These are specific examples of ways that social media keeps us connected in our everyday lives, but its role as a societal connector is so much bigger than that. Social media certainly makes the world a lot smaller in the best way possible.

…and keeps us connected remotely.

Back to that small world thing. Pandemic society has placed the concept of “remote” work, “remote” socializing, “remote” life in the spotlight. Thanks to social media, we are able to stay connected from our couches, from an airplane, and from our smartphones waiting in the doctor’s office. The connectivity is essentially limitless (pending a cell or internet connection). And we think that’s pretty cool.

Serves as a channel for news and information.

In addition to serving as a social connector, we are thankful for social media acting as a source of information. For many of us, getting on social media each day is akin to reading the daily newspaper. From community groups sharing information about local road closures to global media outlets reporting about delays in shipping canals, we hear about it on social media.

Provides entertainment.

Also in the flow of information spread across social media, we’re thankful for entertainment. Funny cat videos, office-related memes, movie previews, album releases from our favorite artists—we consume it all on our go-to social channels.

Acts as a teaching tool.

Cue the YouTube and TikTok tutorials! We are thankful for social media because it teaches us the things we need to know in life. How to change a tire? You’ve got it. How to curl your hair? Start browsing. Cooking?—There are social platforms specific to cooking alone! No need to dust off the encyclopedias—social media has us covered.

Gives brands an online presence.

Of course, we couldn’t mention our reasons to be thankful for social media without talking about brand presence. Social media gives businesses a space to exist online—one where they can not only share their products and services and showcase their brand culture, but also interact with current and potential clientele. Along with these advantages comes the opportunity to couple organic interaction with paid social ads. Social media: if you’re a brand, it’s a place you want to be!

Creates a record of our lives.  

Back to the more personal side of social media—it is a literal record of our lives. Don’t think about it in the scary, somebody-is-spying-on-me type of way though. In a nostalgic way, social media is an archive of our photos, our life events, and our interactions with our loved ones. We all like getting those “5 Years Ago Today” reminders. Think about when that becomes “25 Years Ago Today!” Sure, it might make us feel old, but the ability to look back on these memories is pretty great.

Summary

One more time for the people in the back—we’re thankful for social media, and we’re not afraid to say it! We’re also thankful for our clients and brand followers for allowing us to do what we love to do! Happy Thanksgiving from the McNutt & Partners team.

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

4 Takeaways From Hootsuite’s Social Media Trends 2022 Report

As we look toward 2022, social media as a presence in the world of marketing remains in relative infancy. With less than two decades under its belt serving as a networking and consumer space, the concept of social media is one that is evolving rapidly as we continue to hone in on the most efficient ways to harness its usefulness. Hootsuite’s sixth annual report analyzing global social media trends showcases current trends slated to become stronger in the new year while also highlighting fixtures in the social sphere that are likely here to stay. Here are a few of our takeaways from Hootsuite’s Social Media Trends 2022 Report.

Niche communities are stronger than ever.

From gardening to glamping, from computer games to comedy, we as humans gravitate toward that which interests us most. In the social media realm, this has become more apparent than ever—and there are now more opportunities than ever for social media users to discover and become apart of these niche online communities.

These niche communities can exist in the form of Facebook groups tailored to a specific topic, for example. Or, they can manifest in an entire social platform, such as Steam and Twitch for gamers.

For marketers, it’s important to take note of the communities that may be relevant to your product or service and tap into that potential.

Social ad focus is shifting platforms.

Most marketers are familiar with social media advertising opportunities on platforms like Facebook and Instagram—and the report reveals that these are still relevant. Now, however, platforms like TikTok, Pinterest and Snapchat are in the spotlight as potential social ad spaces for marketers.

Let’s consider some statistics. According to Hootsuite’s Social Media Trends 2022 Report, TikTok experienced a 700 percent increase over last year in whether marketers perceived it as a successful platform for paid ads. Even more impressive—Snapchat saw a 1,200 percent increase in response to the same question! Meanwhile, Facebook and Instagram saw 25 and 40 percent decreases, respectively.

The report goes on to describe that TikTok and Snapchat ads are perceived as more fun and enjoyable to consumers and now have a competitive reach to TV ads. The takeaway for marketers? Create ads that fit seamlessly into the content, rather than stand out as an ad and interrupt the social experience.

Social commerce has become a standard.

The pandemic brought social commerce on strong. Two years later, it’s still going strong—and growing. In fact, the global social commerce industry is currently worth more than half a trillion U.S. dollars, Hootsuite’s Social Media Trends 2022 Report states.

While social commerce does include consumers making direct purchases from social media platforms, it functions in other ways for consumers as well. Information gathering. Brand identifying. Product discovery. All of this now happens on social media—not just Google.

Here’s a stat. Fifty-three percent of global internet users aged 16 to 24 said they use social networks for brand research, compared to 51 percent who said they use search engines. What is currently a slight difference in preference percentages is poised to increase in 2022.

Marketers, consider the concept of the social storefront. Whether you are directly selling products from your social media pages or not, your pages serve as a “social storefront” where consumers can stop by in their social media time to garner info about your brand, products and services.

Consider social media as a platform for customer service.

Here’s a concept that was also fueled by the pandemic. Social media (if brands are doing it right) is now for many consumers a more immediate and convenient way to reach a business (rather than calling and potentially sitting on hold). Old schoolers out there who prefer a phone call may protest, but hey—we’re talking about trends here.

Heading into 2022, the lines are now blurred between a business’ customer service team and social media team. Providing excellent customer service on social media is not just something your brand should do—it’s now a necessity. This means responding to comments, public messages and private messages with the same manners and decorum as one would addressing a customer in person or over the phone.

For social media teams, this may prompt the need for some good old-fashioned customer service training.

Summary

Hootsuite’s Social Media Trends 2022 Report gives us valuable insights into what brands and marketers should be focusing on in the realm of social media as we wrap up 2021 and embrace the new year. The future of social media as a marketing platform is inspiring as we unearth new ways to connect with one another.

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

In the News: Facebook’s Rebrand to Meta

In the marketing sphere, a rebrand is a way for businesses to realign the public-facing labels associated with their brands to better match the businesses’ internal missions, morals and modes of operation. One very prominent and influential brand in the social media sphere has recently decided to do just that. You may have heard recently about Facebook’s rebrand to Meta. What is Meta, and how will the change affect daily Facebook users? We’ll break it down for you.

ICYMI

In case you missed it, Facebook CEO Mark Zuckerberg announced on Thursday, Oct. 28 that the new name of Facebook’s parent company would be “Meta.” The new Meta brand will represent all of Facebook’s apps and technologies (including but not limited to Instagram and What’s App).

Zuckerberg plans to remain in charge, giving him a new title for the first time in Facebook’s 17-year history: CEO and chairman of Meta

The idea behind Meta

So, why Meta? Facebook’s rebrand to Meta represents a broader initiative to build a virtual reality network called the “metaverse.” (More on that in a minute). Zuckerberg said the name “Facebook” does not adequately encompass everything the company does now, and he wants to evolve from being known as solely a social media brand.

Back to the metaverse. Here’s a snippet from Facebook describing it:

“The metaverse is the next evolution of social connection. Our company’s vision is to help bring the metaverse to life, so we are changing our name to reflect our commitment to its future.”

The metaverse will be a space where virtual reality, augmented reality and other technologies combine to create a platform for users to interact in a whole new way. Experiences will be immersive and sometimes even three-dimensional. Essentially, the company plans to build a virtual world.

What it means for Facebook users

Sound like something out of a sci-fi movie? Well, that’s basically the direction we are heading. The metaverse, with its virtual reality-focus, plans to give us the means to connect with one another in unprecedented ways.

For now, Facebook’s rebrand to Meta will not mean significant changes for day-to-day users of the company’s apps and technology. Facebook as a social media network will still be Facebook. If you follow Facebook as a parent company, note that the business’ stock ticker will be changing (on Dec. 1) from FB to MVRS.

Summary

Facebook’s rebrand to Meta may be as simple as a name change. However, it may also be the start of something poised to change the way we connect with our fellow human beings as Facebook itself first did with the launch of its social platform in 2004. The future remains to be seen, but the possibilities are exciting!

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

Trending Now: Link sharing on Instagram stories

Take a second to read that title again. If you’re in marketing, it’s music to your ears! Link sharing on Instagram stories is now a thing, and we’re singing the platform’s praises for making it a reality. With Instagram only previously offering one place to link to clickable content on its interface, this is big news.

We’ll tell you why—and how it can help you in your social media marketing efforts.

What’s the story?

The story is, previously only verified pages or those with 10,000 or more followers had the ability to link to pages outside of Instagram in their story content. This was quite limiting for smaller brands/business owners and those still trying to grow their page followings.

Instagram announced Wednesday, Oct. 27, 2021 that all users would now have access to the platform’s “Link Sticker” feature. Here’s this, directly from the mouth of Instagram:

“From organizing and educating around equity, social justice and mental well-being to showcasing new product drops to customers, link sharing is helpful in many ways—so now we’re giving access to everyone.”

Why link sharing on Instagram stories is helpful for brands

Prior to Instagram making its Link Sticker feature accessible to the masses, general Instagram users could only place active, clickable links in one place: the Instagram bio section. While this fact helped maintain the integrity of Instagram as an image-based platform, it has always been limiting for marketers wanting to direct their followers to their other digital assets.

Now with the Link Sticker feature, brands can add links to their story content that will be visible (and clickable) for all of their page’s followers. Bottom line: If driving traffic to your website is your goal, Instagram stories is now yet another avenue to do just that.

Types of content to link to in stories

Now to decide where to send people with your newly-granted link sharing on Instagram stories. Here’s a quick list:

  • Brand blog
  • Home page
  • Product pages
  • Contact form
  • Another of your brand’s social accounts
  • PDFs/resources
  • Anywhere else!*

*Note: Content must not violate Instagram’s Community Guidelines.

How to link

Link sharing on Instagram stories takes a few simple steps.

  • Upload your story content.
  • Select the sticker tool from the top navigation menu.
  • Choose the “link” sticker.
  • Place the sticker where you want it on your story.
  • Add your chosen link and select “done.”

Note: The feature may take time to be available to all users, as with the rollout of any major new feature on social media.

Summary

Link sharing on Instagram stories opens up just one more possibility for Instagram users to be able to connect followers with their digital content beyond the platform. We’re looking forward to utilizing this feature on behalf of our clients!

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

6 Scary Stories of Marketing

Spooky season, meet spooky week. It’s officially the last full week of October, which means it’s time to embrace Halloween in all its spine-tingling glory. Since it’s the one time of year we can acceptably write about things that are scary without getting weird looks, here we are to tell you some scary stories of marketing. You may want to leave the lights on for this one!

“The Tale of the Low-Res Logo”

Low-resolution—avert your eyes! This unsightly offender will make your branding scare off even the bravest of consumers. And a screenshot of your logo? Don’t even go there!

Make it a point to keep a suite of high-resolution logo files in various formats on hand, whether you use an in-house designer or outsource to an agency like us!

“The Spectral Social Media Presence”

Knock-knock…is anyone home? Don’t let this be someone’s first thought when visiting your social media pages! If your brand’s last post was in 2018, consider yourself a ghost on social media. Spooky!

“The Cobweb-Covered Website”

A similar one among our scary stories of marketing is the cobweb-covered website. Think about entering a haunted house, decorated with dust, cobwebs and tarp-covered furniture. Not a place you want to hang out! Your website shouldn’t echo this ghastly scene. If your web structure is bare bones, or you just haven’t updated in a while, no one will want to come-a-knockin’.

“The Case of the Disappearing Passwords”

Locked out of your social media accounts or other digital assets? No bones about it, that’s pretty chilling! If your passwords have up and vanished (from your brain or elsewhere), it may be time to get on board with a password manager.

“The Chillingly-Inconsistent Branding”

You’re using your original logo on your mailers, but your new logo on your website. The red on your business cards does not match the red on your brochures. And your tagline has quotes around it on some marketing materials but not others. The horror!

Inconsistent branding makes people feel uneasy. Keep trust associated with your brand by keeping things cohesive!

“The Story of the Ghosted Marketing Agency”

We’ve saved perhaps the most terrifying of our scary stories of marketing for last. Your marketing agency is here to help—and that only works with active communication between both parties. In other words, don’t ghost your marketing agency!  Leaving your agency in the dark as to what’s going on with your business will put a devilish damper on your marketing efforts.

Summary

Yes, we know—these are some seriously-spooky tales. But marketing doesn’t have to be scary! In fact, seeing marketing efforts work the way they are intended should be positively thrilling. Let us help! Oh yeah, and Happy Halloween.

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

A Guide to Categorizing Your Instagram Stories Highlights

Instagram stories are known for their fleeting nature. There is a function, however, that allows users to preserve and showcase their stories content. The stories highlights feature on Instagram gives stories content a place to live beyond its 24-hour posting window. Categorizing your Instagram stories highlights is a way to organize this content to make it more consumable for those interacting with your page.

A closer look at stories highlights

Instagram first introduced its stories highlights and stories archive features in December 2017. Private to the profile owner, the stories archive is a space that automatically saves stories content to be retrievable at any point in time.

Stories highlights does the same; however, the difference is, highlights are not meant to be private. In fact, they are on display as a public feature of an Instagram user’s profile.  They appear below the bio of an Instagram profile but above the feed. Each “circle” is a different highlights category, and a user can make as many highlights categories as they want (more on that in a minute).

 

On the example above from our profile, the stories highlights are the circles labeled “The Blogs,” “The Clients,” “The Services,” “The Office,” and so on.

Creating a highlights category

To create a highlights category, make sure you are logged into your Instagram account and are looking at your own profile, and click the circle with the plus sign labeled “New.” From there, you’ll open up your private stories archive, and you’ll be able to select the content you want to assign to the new category. You’ll be prompted to assign a name to the category and select a cover photo for the category, which is the image that will appear in the circle on your profile (until you remove it or assign another cover image). Note that a category name is limited to a maximum of 15 characters.

Once a highlights category is created, you’ll be able to add new stories content to it in real time as you actively post (rather than having to select from the archive).

Categorizing your Instagram stories highlights for marketing

So, about these categories. How many categories should you make? And what should they be titled? The answers will be different for every business; however, thinking about it from a marketing perspective can help.

Categorizing your Instagram stories highlights is a means for you to guide page followers to the information you want them to know about your brand. Think about each category as its own section of marketing content. For a brand, helpful stories highlights categories could be:

  • Products/services
  • Our staff/employee spotlights
  • Company culture/about us/mission statement
  • Around the office
  • Portfolio/our work
  • Testimonials
  • Blogs (if you have one)

Of course, these are very general categories to use as a starting point. Categories can and should vary depending on your business and industry. For example, if you’re a restaurant, your categories might include things like “Daily Specials,” “From the Bar,” etc.

A few quick tips

We’ve thrown a lot of information at you, so we’ll wrap it up with a few quick tips for managing your stories highlights.

  • Keep your categories broad and versatile. Though you can make as many highlights categories as you want, too many can be overwhelming for people interacting with your page.
  • Create an aesthetic with your highlight graphics. Treat your highlights cover graphics as a work of art! Create branded covers that coincide with the rest of your brand aesthetic.
  • Add to highlights consistently. Don’t forget—after you create your categories, add content to them on a regular basis! After all, sharing fresh, relevant content is the cornerstone of social media marketing. Note: You can only add up to 100 photos or videos to a stories highlights category.

Summary

Categorizing your Instagram stories highlights is a way to organize your brand’s content to make it more palatable for people engaging with your page. It also provides yet another avenue for potential customers to learn about your business in hopes of prompting them to establish a connection with you.

As always, it’s our pleasure to help if you’d rather let us handle your stories highlights!

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

Curating Local Content: Community News as a Marketing Strategy

When you think about marketing content for your brand, what comes to mind? Explaining the benefits of your product or service. Sharing useful information about your company. Advertising promotions and special offers. All of these are a given, but here’s a content category that may not be on your radar: community content. Did you know that being a resource for local happenings can benefit you from a marketing standpoint? Using community news as a marketing strategy not only generates appeal for your brand by presenting you as a resource in your area, but it can also drive traffic to your website and other digital assets.

Why it works

Put simply, people like to know what’s going on in the world around them. On social media especially, they are always looking for reliable, timely sources of information. Therefore, positioning your brand as a resource that people go to for local knowledge can be a smart move for small businesses. Again, the benefits are two-fold:

  • Generating a sense of trust and positive association with your brand
  • Creating more opportunity for engagement and traffic across your digital platforms

Examples of using community news as a marketing strategy

It may help for us to paint a better picture of what we’re talking about when describing “community news.” From posting about upcoming local events to sharing city updates, using community news as a marketing strategy gives you a wealth of content to draw from. Here are a few general categories:

  • Local events (fundraisers, festivals, parades, downtown events)
  • Municipal updates (upcoming meetings, change in trash/recycling schedule, road closures, new capital projects)
  • New businesses opening (restaurants, entertainment, industry)
  • And beyond!

How to implement

Sharing/creating community content from your brand’s marketing channels can be easy with the help of social media as your main focus. Your involvement can range from maintaining a regular blog and sharing it to your social channels, to simply resharing a post from your local chamber of commerce or tourism board.

For example, we maintain and create content for blogs for a client of ours comprised of several apartment complexes. Our blog entries for this client range from local events to local news to new businesses in each complex’s respective geographic area. We have seen these local-interest blogs consistently be successful at generating engagement and traffic.

Again—you don’t have to run a full-blown blog to use community news as a marketing strategy, however. Posting links to informative news articles on your branded social pages and re-sharing existing social posts from other organizations can be just as effective.

Summary

Community involvement is a small business’ bread and butter—and thus that should reflect in your marketing efforts if you are one! Consider using community news as a marketing strategy to establish yourself as a local resource in an effort to build a brand following.

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

Marketing Defined: Keyword Stuffing and Why You Shouldn’t Do It

When you say “stuffing” around this time of year you might think of a big juicy turkey sitting on a dining room table. The stuffing we’re talking about today is not the edible kind, however—though it may also be less-than-ideal for your (SEO) health. Keyword stuffing is a no-no when it comes to SEO, and we’re here to tell you why.

What is keyword stuffing?

Keyword stuffing refers to the practice of packing a web page with keywords in an attempt to rank for them in search. You might be thinking, “But I thought we were supposed to include keywords in our digital content to try to help it rank highly in search?” Yes, that’s true; however, keyword stuffing takes that concept to an extreme level. It typically involves packing a page with keywords to the point that the copy reads as awkward or unnatural, which ultimately results in a bad user experience.

Examples of keyword stuffing

Here are a few examples:

  • Repeating words or phrases unnecessarily
  • Including words that are out of context or irrelevant to what is being stated
  • Adding random blocks of text that do not flow naturally with the rest of the copy
  • Physically hiding copy from viewers by repeating text in the page’s code or making it the same color as the page’s background

A quick note on keyword density

Another related term here is keyword density. Keyword density is the number of words on a page divided by the number of times a keyword appears on a page.

If the keyword density is too high, search engines can flag your page, resulting in hindered SEO efforts.

Why is it bad for SEO?

Now let’s explain the “Why You Shouldn’t Do It” part of this blog’s title. If you can’t tell by the examples above, keyword stuffing is just plain sneaky! Not to mention, it creates a negative experience for your page visitors. If your audience members don’t like what they see, they likely won’t return to your page or recommend it to others.

In addition, search engines can actually penalize your page for using tactics like these, which defeats the concept of SEO in the first place.

What should you do instead?

Instead of stuffing your webpage unnaturally with keywords, try a few of these best practices.

  • Keep keyword density below 2%.
  • Choose relevant keywords.
  • Include at least 300 words per page.
  • Use primary and secondary keywords.
  • Employ a plug-in like Yoast to check your SEO efforts.

Summary

If you think keyword stuffing will help you on your SEO journey, think again. Not only can it actually hurt your chances of having your content rank highly in search, but also it is unappealing for visitors to your web pages.

Need help employing those best practices instead? We’re here for you!

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

6 Quick Tips for Writing Your Google My Business Description

Last week we talked about the importance of updating your Google My Business listing—and the signs that it’s time to do so. Now it’s time to focus on one of the often-neglected components of your listing: the business description. While many people come to a Google listing for items like address and hours of operation, the description also plays a role in guiding Google users as to whether or not your business is relevant to them. Writing your Google My Business description may seem daunting, but recognizing a few key guidelines can help point you in the right direction.

First, where does the description appear in the listing?

Before getting into the specifics of writing your Google My Business description, it can help to know exactly where people will see it when viewing your listing. The answer is, it depends on whether you are viewing a listing on desktop or mobile. On desktop, the description appears as “From (Company Name)” toward the bottom of what is known as the “Knowledge Pack.” On mobile, you must click the “About” tab to see a business description.

writing your Google My Business descriptionTips for writing your Google My Business description

A Google My Business description is limited to 750 characters. This gives you some wiggle room to make sure you include everything important without overwhelming the user with too much copy. In fact, you likely won’t need all 750 characters to craft an effective description.

Here are a few best practices to keep in mind.

Make it immediately clear what you offer.  

Don’t beat around the bush. Get to the point in the first sentence as to what products/services your business offers. This can be in conjunction with other specifics like where you are located and how long you have been in business. For example:

“We are an independently-owned women’s health and fitness center that has been offering personalized workout and nutrition programs in East Alabama for more than 15 years.”

Share what makes you stand out.

When writing your Google My Business description, use this space as an opportunity to share what sets your brand apart from your competitors. Here’s this, straight from the mouth of Google: “Published content should highlight what makes your business unique. You can use this field to provide useful information on services and products offered, as well as the mission and history of your business.”

Avoid sounding salesy.

Your Google My Business description is not the place for sales pitches. In fact, promotions, prices and offers are included in Google’s own list of what NOT to include in your business description.

Don’t include links.

Another item that Google doesn’t allow in its business listing descriptions? URLs or HTML code. In other words—links of any kind. From sales pitches to links, if Google doesn’t like what it sees in your business description, your listing may be flagged.

Employ key phrases (without keyword stuffing.)

Here is where careful word selection comes into play. Be sure to include keywords that are relevant to your brand’s services, location, clientele and more. Keyword stuffing, however, is always a no-no.

Stay relevant.

Make sure the description you craft for your business on Google sticks to accurate, relevant information about your brand and what you are all about. The point here is to be helpful for people viewing your listing—and again, you can get flagged for promoting irrelevant content.

How to edit your Google My Business description

Here’s what to do:

  • Log in to your Google My Business account.
  • Select “Info” on the left-hand menu.
  • Scroll until you see “Add business description.” Click the pencil to edit.
  • You can write your copy directly here, or if you have composed your copy somewhere like Microsoft Word beforehand, copy and paste it here.
  • Click save.

Summary

Your Google My Business description exists to give Googlers a quick, clear view of what your brand is all about—and how it can benefit them. Use these strategies to make sure your description is effectively communicating the information people need to know, all while complying with Google’s guidelines.

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

7 Signs It’s Time to Update Your Google My Business Listing

“Hold on, let me Google the address.” Thirty years ago, this may have sounded alien, but now it’s a phrase that largely dictates how we navigate our world. Your Google My Business listing is a consumer’s roadmap (both literally and figuratively) to your business. In other words, it’s today’s Yellow Pages. It’s also important for SEO. Regretfully, many brands neglect this super important connector in their digital marketing strategies. Take it as a sign: next time one of these things happens, it’s time to update your Google My Business listing.

Moved to a new location. 

Relocated your business recently? Great! Don’t forget to update your business address on your Google My Business listing so people can find you.

Business name has changed.

If you’ve rebranded and that included a new business name, update it on your Google business profile. Even if you have not rebranded, do a double check that your existing business name is accurate and/or reflects exactly what you want it to say. For example, do you want to be “McNutt & Partners” or “McNutt & Partners, LLC”?

Hours are not accurate.

A business’ hours of operation are, in addition to location, one of the most commonly-referenced pieces of information on a Google My Business listing. You need to update your Google My Business listing if the hours listed do not reflect the actual days and times you are open.

If this changes seasonally—don’t worry. Updating your hours on Google My Business is quick and easy. You can even add hours for specific services or specials like “senior hours,” “delivery,” “online service hours,” etc.

Web address and/or phone number has changed.

Here’s some more critical contact info on your Google My Business listing: your web address and phone number. If they’ve changed, log in and update them.

Business description needs editing.

Currently, Google My Business gives you 750 characters in which to describe your business on your Google listing. This space gives Googlers a quick idea of what you’re offering. For example, “Chic coffee shop with creative pastry offerings, breakfast sandwiches and outdoor seating.”

If you’ve currently got something on your listing that is inaccurate, or if yours is blank and you need to add a description, it’s time for an update.

Your business has closed.

If your business has closed (especially if it closed on unfavorable or beyond-your-control terms), updating your Google listing may be the last thing on your mind. However, it’s important to do so—especially if the close is only temporary.

You can set your listing to display “temporarily closed” to let people know that you have not closed down for good—and they should check back with you. If your business has permanently closed, using that setting will prevent people from coming to your place of business with expectations that you are open.

You don’t currently have a Google My Business listing.

If you don’t currently have a Google My Business listing, then you don’t have anything to update. But take this as a reminder to create one! It may also be possible that a listing exists for your business, but you do not have ownership of it. Consult Google’s guide for how to request ownership of a Google My Business listing.

There’s more to update—if you want to.

In addition to these signs that you need to update your Google My Business listing, keep in mind that there are many more fields you can fill out on a listing if you want to. These are the most critical for building an effective listing in our opinion, but the more information you can fill out on your profile, the better.

Summary

Putting yourself out there in the digital landscape as a business goes hand-in-hand with having an informative and accurate Google My Business listing. Neglecting this critical digital marketing tool could be the difference between customers interacting with your brand or not.

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.