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4 Steps to Take if Your Instagram Account Is Disabled

It’s a disheartening feeling. You open your Instagram app, ready to make your next attention-grabbing, visually-engaging post—but you can’t. Instead, you get a message that reads: “Error. Your account has been disabled for violating our terms. Learn how you may be able to restore your account. Learn more.” In lieu of going into immediate panic, keep in mind that there are several potential reasons why your Instagram account is disabled—many of which you can do something about. This applies to both business accounts and personal accounts.

Step 1: Determine if your account was disabled or temporarily blocked.  

First note that there is a difference in an account being disabled and an account being temporarily blocked. A temporarily blocked account is less severe. If blocked, you will get a message that says “Action blocked” with an indication that “This block will expire (on X day of the week).”

A block is often the result of following, liking, commenting, messaging or posting too many times within a specified time frame (either one hour or 30 minutes, depending on how new your account is). These types of action get flagged by Instagram as spam behavior.  If you get temporarily blocked, the best course of action is to wait it out.

If your account is disabled, you will get the message outlined at the beginning of this article. Disabling is a bit more serious.

Step 2: Evaluate the potential reasons why your Instagram account is disabled.

In general, a disabled account is one that violates Instagram’s Community Guidelines or Terms of Use. More specifically, the act can be a result of:

  • Copyright infringement. Your content must be yours or must be allowed by the owner of said content. Avoid copyright infringement by tagging the author of the photo if it is not yours.
  • Spam reports. Instagram users have the option to report other accounts as spam. If you’ve been reported a certain number of times, Instagram will likely disable your account.
  • Inappropriate content. Nudity, sexuality and violence are a no-no on Instagram.
  • Multiple devices and IP addresses. A significant trigger for Instagram disabling involves logging into the same account from too many devices. Conversely, it can also mean logging into too many accounts from the same IP address. Instagram may see this as spam behavior.

It’s important to surmise what you may have done to cause the blocking or disabling to ensure that you are not a repeat offender.

Step 3: Accept the fact that you may not be told the real reason.

This may be the most frustrating part among the steps to take if your Instagram account is disabled. That’s because it’s inconclusive. In its Terms of Use, Instagram states that it has the authority to block or disable your account without warning. As such, it is not required to tell you (nor does it specify) the reason for the block or ban. Frustrating? Yes. But accept it, and move on.

Step 4: Take steps to restore your account.

Again, if you’ve been temporarily blocked, just wait it out. However, if you receive the error message that your account has been disabled, then you have the ability to appeal the decision. Here’s how:

  • Click the “Learn more” button on the error message.
  • Scroll to the bottom of the next message and click “let us know,” where it says, “If you think this was a mistake, please let us know.”
  • Answer the question on the next page, which will ask you whether or not yours is a business account.
  • Fill out the requested information, including business name, username and email address.
  • Attach a document that shows verification of the business. Instagram lists acceptable options.
  • Send, and wait for a response! It typically takes a couple of business days.

Keep in mind that this method is not guaranteed to work in all instances. You can always attempt to reach out to Facebook support for further help.

Once back into your account, make sure to take steps make your account appear as “real” as possible. This includes making sure your profile is completed with a profile picture and bio that describes your business and includes a link to your website. Also, it helps to already have some content posted so that you appear less like a “bot” in the eyes of the platform.


If you’re an offender of spam or inappropriate Instagram behavior, then having your account suspended may teach you a lesson. However, if you’re flagged by mistake, it can be a huge headache. Unfortunately, Instagram’s human support arm is a bit lacking, so the best course of action is to be aware of any potential reasons that your account could be compromised on the front end. If it happens, review these steps to take if your Instagram account is disabled and proceed from there.

McNutt & Partners is a full-service advertising and digital marketing agency. Contact us today for your marketing needs! Call 334-521-1010, or visit our contact page.

This Post Has 6 Comments

  1. Romely

    Instagram disable my account for no reason no I did not violate any community guidelines. I need my account back ASAP

    1. McNutt & Partners

      We’re sorry to hear you’re having trouble with your Instagram account! If you’ve followed the steps in our blog post here, we would unfortunately not be able to assist further. We here at McNutt & Partners are not affiliated with Instagram and are not able to take any action on disabled Instagram accounts, but if you contact Instagram support, they may be able to help. It may take some time for their support to reply to you. Good luck!

      1. Ayesha

        My instagram account has been disabled wrongly. I have not violated the community guidelines nor I ever will. I don’t know how it happened but I believe it was a mistake. Kindly make the recovery happen. The account means so much to me. I have been appealing and mailing instagram for days but couldn’t get the response.

        1. James M. Joyce

          Ayesha, we’re sorry to hear about your Instagram account troubles. Unfortunately, we are not Instagram, nor do we have any ability to affect Instagram’s account decisions. We recommend following the steps outlined in this post, then allowing some time for Instagram support to reply. In our experience, Facebook and Instagram support can take up to weeks or months to fully investigate and reply to some open cases. Good luck!

  2. Israa

    everytime I did these steps for my disabled instagram account, it gave me (Your account has been permanently disabled because it didn’t follow our Community Guidelines. This decision can’t be reversed either because we’ve already reviewed it or because 30 days have passed since your account was disabled. Learn more about why we disable accounts in our Community Guidelines.) and they didnt responded to any of my mails nor reports also they didn’t send me any warning mail or anything , what should i do? i need to contact the through a live chat not call but a million ways failed :'(

    1. McNutt & Partners

      Israa – we’re sorry to hear you’re having these troubles. Unfortunately, in our experience, when Instagram or Facebook state that they’ve permanently disabled an account, they are unlikely to helpfully respond to any further inquiries no matter the contact method. Of course, every situation is different, we’re not able to give any blanket advice, and we always strongly recommend following the Community Guidelines of any social network you’re on. Good luck!

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