Being easy to contact should be one of your top priorities as a business owner. You know about the traditional means of customers contacting your business—like the good ol’ telephone. But there may be some communication channels you are missing…
Social media gives us several ways to communicate within its ecosystem. There are posts. There are comments. And then there are direct messages. The direct message, sometimes referred to as simply a “DM,” is the most private way to communicate…
Customer service is a universal concept. When you’re trying to get someone to hand you their money, it bodes well to be nice to them. Of course, that’s customer service at a very base level. It also involves cultivating an…